Everything You Need To Power Your Everyday Local Life
No more guessing who will show up. No more paying upfront and praying for good work. InMyLocus brings verified trust, secure escrow payments, and rewards to every neighborhood transaction.
100% Escrow Protection
Your money is securely held by licensed banking partners and released only after the service is delivered and approved.
Vetted Neighborhood Pros
Level 1 National ID checks, Level 2 trade/professional credential audits, and genuine verified community ratings.
Cashback Every Time
Earn cashback on every franc, shilling, or naira spent. Re-spend it seamlessly across services, commerce, or groceries.
One Unified Account
Book a plumber on Monday, sell crafts on Wednesday, and apply for a job on Friday — all from one single secure profile.
Why Thousands Across Africa Trust InMyLocus Every Day
In unvetted markets, finding help can feel like rolling dice. We engineered InMyLocus from the ground up to eliminate fear, eliminate scams, and protect your hard-earned money.
Vetted Before They Arrive
Every trade professional is identity-checked. Regulated services like legal, medical, and engineering require verified professional licenses before they can list.
Funds Safely Held in Escrow
We partner directly with licensed operators including MTN Mobile Money, Flutterwave, Paystack, and Equity Bank. Providers get paid only when you confirm satisfaction.
Transparent Human Support
No automated chatbots running in circles. If a dispute or delay occurs, our dedicated local Trust & Safety team mediates with speed and fairness.
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What Local Shoppers Are Saying
Real people, real homes, real neighborhood impact across Kigali and beyond.
“Water was gushing under my sink at 8 PM. A verified plumber arrived within 45 minutes, gave an upfront quote, and fixed the pipe cleanly. I released payment through the app only when testing the water. Incredible peace of mind.”
Jean-Paul N.
Kicukiro, Kigali
“I order my family's fresh farm-produce box every Friday directly from local growers. The food is picked the same morning, costs less than supermarket stalls, and the cashback stacks up for my next order.”
Josiane M.
Gasabo, Kigali
“Six months ago, my tailor stall only had passersby. With InMyLocus Level 2 verification, I am booked solid weeks ahead with repeat customers. InMyLocus gave me a verifiable reputation I can carry anywhere.”
Aline K.
Nyamirambo, Kigali
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All Your Questions Answered
A plain-language guide to how InMyLocus works — from payments and escrow to verification and refunds.
1. Getting Started
Do I need to pay to join InMyLocus?▼
No. Creating an account, browsing, buying, booking, and applying for jobs are all completely free. We only charge a commission to sellers and service providers when they make a sale — and even that only happens after they've actually been paid.
How old do I need to be to use InMyLocus?▼
You need to be at least 18 to create an account and use the Platform.
Can I be a buyer, a seller, and a job seeker all with one account?▼
Yes — that's exactly how InMyLocus is designed. One account, every role. You might book a plumber on Monday, sell handmade jewellery on Tuesday, and apply for a job on Wednesday, all from the same profile.
What does the “verified” badge on a profile actually mean?▼
We have three levels. Level 1 means identity is confirmed with a national ID and a working phone number. Level 2 means a verified professional license or trade credential has been reviewed. Level 3 is earned automatically through a strong track record of completed jobs and high ratings.
Why do some service categories require more verification than others?▼
Because the stakes are different. Legal, health, veterinary, engineering, architecture, land surveying, and accounting professionals must show a valid credential before listing — no exceptions.
Is InMyLocus available outside Rwanda?▼
Right now, InMyLocus operates in Rwanda, with plans to expand across 37 African markets over time.
2. Buying, Booking & Paying
How does payment actually work?▼
Your payment does not go directly to the seller. It is held securely by licensed payment partners — Flutterwave, Paystack, MTN Mobile Money, or Equity Bank's EquityPay — until the job is done or item arrives and you confirm satisfaction.
Does InMyLocus itself hold my money?▼
No. We are not a bank. Every payment runs through regulated payment partners authorized to hold and route funds.
What payment methods can I use?▼
Mobile money, bank cards, direct bank transfer, InMyLocus Wallet balance, and cash on completion with digital confirmation in the app.
What if I pay in cash and something goes wrong?▼
Even with cash on completion, the booking and confirmation happen in-app, ensuring a verifiable transaction record and dispute recourse.
Can I pay a seller directly off-app?▼
Off-app payment voids all escrow protections and dispute support. To stay safe, always keep bookings and confirmations on-platform.
How long does it take for a seller to get paid?▼
Sellers receive funds into their Wallet immediately once escrow releases, withdrawable on regular payout cycles or expedited on demand.
What happens if there's a dispute about a booking or order?▼
Either party can flag a dispute. Our Trust & Safety team investigates messages and evidence to determine release, refund, or mediation.
3. Changing Your Mind, Cancelling & Refunds
Can I get a refund if I change my mind?▼
For most non-perishable physical products, Rwandan law gives you 7 days from receiving an item to change your mind and request a return.
What items cannot be returned?▼
Custom/engraved items, perishable fresh food/produce, unsealed cosmetics or intimate hygiene goods, live animals, and accessed digital downloads.
What if an item arrives damaged or faulty?▼
Damaged or misrepresented items are never excluded. You are entitled to replacement, repair, or full refund.
Can I cancel services after they are completed?▼
Once a service is fully rendered (haircut finished, plumbing leak fixed), withdrawal does not apply. You can cancel before work begins.
4. Selling, Providing Services & Getting Paid
How much commission does InMyLocus charge?▼
Rates depend on category margins: food/agriculture (5–8%), crafts/fashion/services (10–15%), digital/commercial equipment (up to 20%). Transparent rates are displayed before listing.
Do I need a registered corporate entity to sell?▼
Not for most informal categories. Individual tailors, electricians, and farmers can build reputation through verified Level 1 accounts. Regulated professions require credentials.
Am I an InMyLocus employee?▼
No. You operate as an independent contractor or vendor, setting your own pricing, schedule, and client choices.
5. Cashback & Referrals
How does Cashback work and can I cash it out?▼
Cashback is credited to your wallet upon completed orders and bookings. It cannot be withdrawn as cash, but can be spent across any category platform-wide.
Is your referral program a pyramid scheme?▼
No. There are no uplines, tiers, or recurring cuts. You receive a one-time fixed cashback reward when your direct friend registers and completes their first transaction.
6. Jobs & Freelancing
Does it cost anything to apply for jobs?▼
Never. Looking for work and applying to openings is 100% free forever. Any employer asking for payment is breaking our rules and should be reported.
Do I need a formal corporate CV?▼
No. Our profile builder validates practical vocational experience (e.g. 5 years repairing vehicle electronics) alongside formal qualifications.
7. Your Privacy & Your Data
Does InMyLocus sell my personal data?▼
No. Your personal data is never sold to third parties. Data is stored in Rwanda in strict compliance with the Rwandan Law on Personal Data Protection.
Who sees my payment details?▼
Full card numbers and mobile money PINs are processed directly by licensed banking partners under PCI-DSS standards. InMyLocus never stores sensitive PINs or full card numbers.
8. Cookies & Tracking
Do I have a choice about which cookies I accept?▼
Yes. Only essential security and session cookies are required. Analytics and advertising cookies remain optional and can be adjusted anytime via Cookie Preferences.
9. Trust, Safety & Problem Resolution
How do I report an issue or suspicious account?▼
Every profile, booking, and message features a direct “Report” button. Reports are handled confidentially by our Trust & Safety investigations team.
Can I trust the reviews I see on InMyLocus?▼
Yes. Only customers who have completed verified on-platform transactions can leave reviews. Coordinated rating attacks and fake reviews are actively purged.
10. Legal Information & Corporate Entity
Who operates InMyLocus?▼
InMyLocus Ltd, an enterprise registered in Rwanda (RDB REG-2023-2073229), headquartered in Kigali at KN80.
